Managing Change: Experiences from a New e-Health Initiative for Patients with Diabetes and Cardiovascular Disease
Sultan, Salys Mohan, Permanand Sultan, Nazeer
Mohan, Permanand
Sultan, Nazeer
Keyword
Diabetes
Health information management
Marketing research
Medical care
Testing
Health information management
Marketing research
Medical care
Testing
Location research
Date
2009
Language
English
ISSN
2161-3761
ISBN
978-1-4244-4440-3
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Abstract
New Information and Communication Technology (ICT) solutions for e-Health are increasingly being implemented and deployed. Many studies associated
with this venture usually include market research, usability studies, and testing. However one of the more important aspects which is often overlooked but directly affects the sustainability of the new technology is the management of the change process. This paper presents some guidelines grounded in the Social Sciences that could foster the success of implementing new ICT initiatives in e-Health. A case study is presented on the introduction of a mobile health care management system called myDR (my Daily Record). The objective of the research is to highlight the importance of the change management process and the role it plays in the deployment of new health care initiatives. The case study indicates that people are more inclined to use the new system if the proper change management mechanisms are in place.
Citation
Sultan, S., Mohan, P. and Sultan, N. 2009. Managing Change: Experiences from a New e-Health Initiative for Patients with Diabetes and Cardiovascular Disease. In 1 st IEEE International WoWMoM Workshop on Interdisciplinary Research on E-Health Services and Systems, pp. 1-6, Kos, Greece, 15-19 June 2009. doi: 10.1109/WOWMOM.2009.5282402
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Publisher
IEEE
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URI
https://hdl.handle.net/20.500.14473/1002
DOI
10.1109/WOWMOM.2009.5282402