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Employee’s Perceptions of Diversity Management Practices within the Tourism Industry in Aruba
Williams, Shermaya
Williams, Shermaya
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Keyword
Diversity management
Practices
Perceptions
Recruitment
Selection
Talent development
Aruba
Practices
Perceptions
Recruitment
Selection
Talent development
Aruba
Location research
Date
2024
Language
English
ISSN
ISBN
Research Projects
Organizational Units
Journal Issue
Abstract
This research aims to gain insights into the perceptions of employees in Aruba's tourism industry regarding diversity management practices, specifically in recruitment, selection, and talent development processes. Researching these perceptions can encourage organizations to develop or maintain effective strategies to initiate or continue managing diversity, which can influence social equity in the workplace. Diversity-focused strategies and management can lead to improved business performance, employee satisfaction, and a competitive edge. The main research question for this qualitative study is: “What are the perceptions of employees in the tourism industry in Aruba regarding diversity management, specifically in the recruitment/selection and talent development processes?” Fourteen semi-structured qualitative interviews were conducted with employees working in the tourism industry in Aruba. Findings show that employees share common perceptions of diversity, stating that diversity is a mix of cultures. Furthermore, the findings show that some employees perceive no disadvantages to working in a diverse environment, while others highlight communication challenges within a diverse working environment. The findings also indicate that diversity management is practiced in the recruitment/selection and talent development processes in the tourism industry. However, employees could not identify diversity-specific policies in their organizations, and they stated that diversity training is not given. It is recommended that organizations in the Aruban tourism industry begin to create, promote, and inform employees on diversity-specific policies/ programs, and organizations should and/or implement diversity training for all employees.
Citation
Williams, S. (2024). Employee’s Perceptions of Diversity Management Practices within the Tourism Industry in Aruba. Bachelor dissertation. University of Aruba.
Sponsorship
Publisher
University of Aruba
Journal
Target group
URI
https://hdl.handle.net/20.500.14473/807