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Intercultural communication: the perspective of employees working in the tourism sector in Aruba
Figaroa, Jessaline
Figaroa, Jessaline
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Location research
Date
2022
Language
English
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Abstract
This research aims to explore the perspective of employees using intercultural communication strategies within the tourism sector in Aruba and how these strategies contribute to job satisfaction, safety and healthy work environment. Understanding the use of intercultural communication strategies and the contribution to perception of job satisfaction, safety and healthy work environment is relevant because hotel organizations play a big role in the tourism industry in Aruba. This thesis will focus on five characteristics of intercultural communication strategies from the perspective of employees from two different hotel organizations. The characteristics are; communication styles and communication skills, team building, behavior at work, decision-making styles and supporting employees, training, and induction program. It shows the importance for organizations to value employees to achieve organizational goals. The main research question of this thesis is: What is the perception of the employees within the tourism sector on the usage of intercultural communication strategies and how do these strategies contribute to job satisfaction and a safe and healthy work environment? The method used is qualitative research, whereby four employees from HR Department and 10 operational employees were interviewed. The data was analyzed based upon a thematic analysis to search for themes related to the literature review and to identify emerging themes for the theoretical framework. The results show that both organizations are diverse and employees feel satisfied about employing intercultural communication strategies at their workplace. Employing ICS in such diverse organizations also supports the acquisition of goals. Additionally, the results show that ICS contribute immensely to job satisfaction.
Citation
Figaroa, J. (2022). Intercultural communication: the perspective of employees working in the tourism sector in Aruba. Bachelor dissertation. University of Aruba. 88 pp.
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University of Aruba
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https://hdl.handle.net/20.500.14473/909